RETURN PROCEDURE

Authorization must be obtained from Surgical Principals' customer service department prior to the return of any merchandise. When requesting a Return Goods Authorization (RGA) number, the following information must be provided:

Your hospital name as it appears on the invoice.
Your phone number and person to contact.
Your purchase order number and invoice number.
The item numbers and lot numbers of the product for return.
The reason for the return.
Proof of sterilization and/or decontamination.
The RGA number must be included on all paperwork with the return. Please include a copy of your original invoice or packing slip to ensure prompt issuing of credit. Credit will only be issued for items returned unused and unopened in the original packaging. Returned items are subject to a 25% restocking fee provided the return was not due to a Surgical Principals' error. The following merchandise cannot be returned for credit:

Special order instruments or products.
Discounted instruments or products.
Merchandise held longer than 90 days from the invoice date.

Instruments or products which have been used, are not in their original packaging, are damaged or defaced, or are not complete as shipped.
Surgical Principals cannot accept any returned merchandise without a RGA number issued by our customer service department. Returns must be shipped pre-paid to the Surgical Principals' Tacoma facility. Shipping charges will be reimbursed if the return was due to a Surgical Principals error. Please note that all product should be received with proof of sterilization and/or decontamination as required by Surgical Principals and OSHA regulations (CFR 29, part 1910.1020). — Email Director of Operations